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CLIENT SUCCESS MANAGER

Location:

Job Type:

Remote

Employee

$25 - $35 per hour. The pay rate for this position will be competitive and commensurate with experience.

NOTE: At this time, we are not looking to partner with any whitelabeling agencies. Independent Contractors Only.

ABOUT US

We are a rapidly growing creative multi-brand that specializes in strategy-focused solutions for business owners. We design and develop brand identity, websites, social media graphics, print marketing, and offer business consulting for businesses across various industries.

Our team is a part of our family.  Even though you are an independent contractor, we will always treat you with respect and look for ways to nurture your expertise. We hire people who are super talented, efficient, innovative, and creative. Everyone on our team must be comfortable working in a fast-paced and rapidly changing environment. As a start-up, our team must be open to growth within our company.

Learn more about our hiring process and what it's like working for us by clicking here.

OVERVIEW

We are seeking a highly organized and motivated Project Manager to join our dynamic team. As a Project Manager, you will be responsible for overseeing all aspects of project management, client success, client relationship management, project coordination, and account management. You will play a critical role in ensuring the successful delivery of projects and maintaining strong client relationships.

If you are a detail-oriented and results-driven professional with a passion for project management and client success, we would love to hear from you. Join our team and make a significant impact on our projects and client relationships.

RESPONSIBILITIES

  • Manage end-to-end project lifecycle, including project planning, onboarding, scheduling, resource allocation, and budgeting.

  • Coordinate project activities, ensuring tasks are completed on time and within budget.

  • Serve as the main point of contact for clients, providing excellent customer service and ensuring client satisfaction.

  • Foster and maintain strong client relationships, acting as a trusted advisor and understanding their unique needs.

  • Collaborate with cross-functional teams to ensure project objectives are met.

  • Identify and manage project risks and issues, implementing effective mitigation strategies.

  • Prepare and deliver regular progress reports to clients and stakeholders.

  • Continuously improve project management processes and tools to enhance efficiency and effectiveness.

SKILLS REQUIRED

  • Proven experience in project management, with a track record of successfully delivering projects on time and within budget.

  • Excellent client-facing and interpersonal skills, with the ability to build and maintain strong relationships.

  • Strong organizational and time management abilities, with exceptional attention to detail.

  • Excellent communication skills, both written and verbal, with the ability to convey complex information effectively.

  • Strong problem-solving and critical-thinking skills, with the ability to adapt to changing project requirements.

  • Proficiency in project management software and tools.

  • Ability to work well under pressure and manage multiple projects simultaneously.

WHAT WILL MAKE YOU SPECIAL

  • Familiarity with project management and communication tools like Trello, Slack, Wix, Mailerlite.

  • Demonstrated leadership skills and the ability to motivate and inspire team members.

  • Write Cheeseburger in your application.

  • Experience working in a fast-paced and deadline-driven environment.

  • Strong problem-solving abilities and a proactive approach to finding solutions.

QUALIFICATIONS

  • Proven experience in project management or a related role.

  • Proven track record of successfully managing projects of varying complexity.

  • Experience in client success, client relationship management, and account management.

  • Project Management Professional (PMP) certification is a plus.

  • Knowledge of industry best practices and project management methodologies.

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